Organizational Citizenship Behavior can only be created the authentic way

Today it is almost impossible to anticipate detailed guidelines for employee behavior. Situated coordination and cooperation have become a part of the job. Consequently, working contract, working role and working behavior diverge. Companies have discovered subjectivity as a resource offering performance potentials like commitment, self-control and improvising that are expected to result in a decrease of the cost of coordination and control.

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How to facilitate change processes with organizational learning

In a complex and dynamic environment organization units are challenged to produce new solutions where no specific rules or orders can be preset anymore. This self-organization requires an indirect leadership of the change processes. By increasing its learning ability, the company can increase its competitive advantage in several ways. It gives rise to more and more innovative ideas, it renews itself, and the ability to learn is one of the intangible resources that can hardly be copied.

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